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Customer Service

  • Shipping & Delivery

    In Stock orders usually ship within 1 – 2 business days.

    Ho Chi Minh City area

    Outside Ho Chi Minh City area
    The rates vary depending on your delivery area and total weight. When ordering you can request the shipping rate before finalize the order.

  • Privacy & Security

    We believe you deserve your privacy. Therefore, our privacy policy is simple - we keep your information for our mutual business purposes only. We never sell or give away your personal information. If you have have questions about our policy, please contact us at

  • Returns & Replacements

    If you are not satisfied with your purchase for any reason, we will refund your money promptly upon receiving the return . All refund requests MUST be made within 2 days. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

    Call us to receive a return merchandise authorization (RMA) number before sending back the merchandise. Returns without an RMA are subject to a 25% restocking charge.
    All shipping charges are the sole responsibility of the customer unless otherwise stated.
    Food and agricultural products and special order items are not returnable.

  • Ordering

    Craft Brewer Vietnam offers a variety of ways to place an order:
    Online: Order online with optional online payment.
    By Phone: Call us at 0909 630 752 (VN - EN) or 0121 459 3782 (EN) and we will be happy to process your order.
    By Email: Email to with your order details and we will contact you to complete your order.

  • Payment, Pricing & Promotions

    We accept Bank draft, Paypal, credit cards.
    Your order will be shipped when the full order is paid.
    From the second order you can also choose to pay on delivery. In that case your order will ship direct after placing the order.

  • Viewing Orders

    You can view all your orders and order status after logging in to your account. To login, click on the my account button on top of each page.

  • Updating Account Information

    After you are logged in your have the option to change your account information. You can change your details, delivery address and preferred payment method.

© Craft Brewer Vietnam (SNGK). All Rights Reserved.